Complaints Procedure

How to make a complaint

Most disputes can be resolved amicably either through the provision of further information or following negotiations. However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may complain to the regulatory body that licences the insolvency practitioner concerned.

Any such complaints should be addressed to

The Insolvency Service,
IP Complaints,
3rd Floor,
1 City Walk,
LS11 9DA

You can make a submission using an on-line form available at; or you can email; or you may phone 0300 678 0015 - calls are charged at up to 9p per minute from a landline, or for mobiles, between 8p and 40p per minute if you are calling from the UK.